Privacy and Cookies
Lost Chord treats the privacy of its supporters and others very seriously and we take appropriate security measures to safeguard their personal data*. This notice explains how we collect, use, protect and share personal data.
*Personal data means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information.
Lost Chord is an innovative charity dedicated to improving the quality of life and well-being of those living with dementia using interactive musical stimuli to increase their general awareness and self esteem.
Lost Chord is the data controller and processor for the purposes of data shared with us. Registered Address: The Wesley Centre, Blyth Road, Maltby, Rotherham, South Yorkshire S66 8JD. Registered Charity Number: 1099385. Company Limited by Guarantee Number: 4793062
We collect personal information from:
- our supporters
- our volunteers
- our donors when they make a donation
- those who contact us
We use personal information to:
- keep in touch with our supporters
- carry out reasonable administration of our mailings, donations, volunteering and other services
- manage enquiries from supporters and others, and provide advice to those who seek it
- improve our communications and develop our work
We also collect data relating to use of our website, including our online shop.
How we obtain personal information
Those who have joined our mailing list have provided us with their personal data. In most cases, this has been by filling in and returning a paper contact slip, or by joining our mailing list via our website. Whichever mechanism is used, a person has the choice of joining our post mailing list, our email mailing list, or both. The information provided includes:
- address including postcode, and/or
- email address
Some of our supporters may also provide:
- a telephone number
- those who are on our mailing list are categorised as our supporters. By signing up to receive our mailings, our supporters have regular contact with us.
We also collect the following information:
- amount and frequency (if giving regularly) of donations, gift aid status, and partial bank details (but not sufficient to effect a transaction)
- information provided by those who contact us for advice or with enquiries
How we use personal information
We use personal information to:
- administer mailings to our supporters
- manage enquiries from supporters and those who contact us, and keep a record of contact and correspondence
- manage our volunteers
- administer donations, thank donors, and maintain our own accounts and records
- plan meetings and events to keep our supporters and others informed
- improve our communications, campaigns and services
We endeavour to keep personal information up to date. This includes monitoring returned mail to let us know if a person no longer lives at the address we hold for them.
If a person has applied to work for us, their personal information will only be used for the purposes of recruitment and processing their application. Applicant information is kept for six months after completion of the recruitment process.
- We only send email mailings about our work and issues to those who have given their consent to us to do so. However, a person can change their mind at any time and withdraw their consent.
- In all other cases the law allows us to hold and process the personal information of supporters and others if it is in our legitimate interests to do so. We rely on our legitimate interests to keep our supporters’ details and maintain our mailing list, to write to those who have indicated their wish to receive our postal mailings, to process and administer our donations, provide an advice service to those who seek it, and to keep appropriate records. Relying on our legitimate interests mean that we carry out an exercise to check that we will not cause harm to the data subject by processing their data, that the processing is not overly intrusive and that we will only process data in a way which is described in this privacy notice.
- We also rely upon our legitimate interests to telephone our supporters if necessary. We never ask for donations on the phone.
We keep personal information secure with appropriate measures in place to attempt to protect against the loss, misuse, and alteration of personal information.
We use secure server software to encrypt financial and personal information we collect online. However, the transmission of data across the internet is not completely secure. We cannot guarantee that loss, misuse or alteration of data will not occur whilst data is being transferred.
We will not share the personal information we hold with another organisation for their own purposes and we will never sell personal information for any reason whatsoever.
There may be occasions where it is necessary to share personal information where it is required by law or to respond to any legal or regulatory action. We will provide information to HMRC on gift aided donations since we have a legal obligation to provide this information.
Many of our donations are processed through Virgin Money Giving Limited (GB).
How long we keep data
Our relationship with our supporters and donors is generally long term, so we keep their personal information for as long as we need it to maintain that relationship or keeping the information is otherwise necessary. We take into account our need to meet any legal, statutory and regulatory obligations. These reasons vary from one piece of information to another. For example, we keep information relating to donations and gift aid for seven years.
If a supporter wishes to unsubscribe from our emails they are removed from our mailing list. Relying upon legitimate interest, a list of unsubscribed email addresses may be kept to ensure that we do not send emails to those who no longer wish to receive them.
Our need to use personal information is assessed on a regular basis and we dispose of data securely.
What are cookies?
Cookies are small text files that are downloaded to a user’s device when they visit a website.
Disabling and enabling cookies
You have the ability to accept or decline cookies by modifying the settings on your browser.
This site contains (affiliate) links to some other sites. Lost Chord and its authors are not responsible for the privacy practices or the content of such websites.
Summary of cookies we use
|Used to enable the basic functioning of our website.|
|Cookie consent||ci_cookie_consent||Used to remember a visitor’s acceptance of our cookie notice.|
|Used to collect information about how visitors use our Website. We use them in an anonymised form, including information to compile reports and to help us improve the website. The cookies collect information about the number of visitors to the website, where visitors have come to the website from and the pages they visited.
|We enable users to follow our Facebook Page from our website. To provide this service Facebook places cookies on a user’s device for advertising purposes. If a user visits our site while logged-in to Facebook, they may place further cookies on a user’s device.
|YouTube (Google)||We embed videos from our official YouTube Channel.
|We enable users to follow our Instagram Channel from our website.
|We enable users to follow our Twitter Feed from our website.
|DoubleClick (Google)||As we use services from Google, they may also place cookies on a user’s device for targeting advertising across the web.
How do I change my cookie settings?
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org
We collect the request made by a user’s browser to the server hosting this website. This includes the IP address, the date and time of connection and the page selected. We have legitimate interests in using this information to ensure the security of our website, for system administration, and to inform improvements to the website. This information is retained only for a short period of time.
Data Subject Rights
Under data protection law, a person has the following rights in relation to their personal data:
Right to access
Subject to some exemptions, the right to access a copy of the personal information that we hold about them.
Right to correct
The right to obtain from us the rectification of inaccurate or incomplete personal information we hold concerning them.
Right to erase
The right to ask us to erase their personal information in certain circumstances.
Right to restriction of processing
The right to ask us to restrict the processing of their personal information in certain circumstances.
Right to object
The right to object to our use of their personal information where we use it on the basis of our legitimate interests. We shall no longer process a person’s personal information unless we can demonstrate compelling legitimate grounds for the processing. A person also has the right to object to processing of their personal information for direct marketing purposes.
Right to request transfer
The right to request transfer of their personal information in a structured, commonly used, machine-readable format. This right only applies to automated information where the processing is based on consent or under a contract.
Right to withdraw consent
The right to withdraw consent at any time where we are relying on consent to process the person’s personal data. However, this will not affect the lawfulness of any processing carried out before the withdrawal of consent.
More information about these rights can be found on the website of the Information Commissioner’s Office.
Accuracy of personal information
We aim to keep our information about our supporters and those who contact us accurate as possible. If a person wishes to access, review or change the information supplied to us, they can contact us as set out below.
To make enquiries in relation to this privacy notice, exercise any of the above rights, or to make a complaint about our use of your personal information, please message us via our contact form, or write to Lost Chord, The Wesley Centre, Blyth Road, Maltby, Rotherham, South Yorkshire S66 8JD.
We keep our privacy and cookies notice under regular review. This notice was last updated on 16 November 2018.